Welcome to www.easyflame.co.uk. At Easy Flame, we are committed to protecting the privacy and security of our visitors’ information. This Privacy Policy outlines how we collect, use, and share information about you through our website and while using our services, including our use of Meta Ads, Google Ads, TikTok advertisements, Google Analytics, and HubSpot cookies.

Information We Collect

Personal Information

We collect personal information that you provide to us directly, such as your name, email address, and any other contact details when you sign up for our newsletter, make a purchase, or contact us for support.

Non-Personal Information

We automatically collect non-personal information through cookies and other tracking technologies. This includes information about your device, browsing actions, and patterns, such as IP addresses, browser types, operating systems, referring URLs, device identifiers, and timestamps.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Process transactions and send related information, including confirmations and invoices.
  • Send you technical notices, updates, security alerts, and support and administrative messages.
  • Respond to your comments, questions, and customer service requests.
  • Communicate with you about products, services, offers, and events offered by Easy Flame and others, and provide news and information we think will be of interest to you.
  • Monitor and analyze trends, usage, and activities in connection with our website and services.
  • Personalize and improve the website and provide advertisements, content, or features that match user profiles or interests.

Sharing Your Information

We may share your information with third parties in the following ways:

  • With your consent or at your direction.
  • With service providers who need access to such information to carry out work on our behalf.
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
  • Between and among Easy Flame and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our website and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Easy Flame and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our services and other websites, and better understand your online activity.

Your Choices

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.

Promotional Communications

You may opt out of receiving promotional emails from Easy Flame by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, and for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you a notification).

Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@easyflame.co.uk/