Orders placed by 4 pm on a working day are dispatched the same day. Delivery options include ECO 2-5 Day starting from £38 and NEXT DAY – 24H starting from £40, though prices may vary based on ZIP code and order size.

Store your firewood in a dry, ventilated area, off the ground to prevent moisture absorption and decay, ensuring it remains dry and ready for burning.

The best time to buy firewood is in late spring or early summer. This allows ample time for your wood to acclimatize and ensures you’re well-stocked before the demand peaks in winter.

While the Terms and Conditions do not explicitly detail environmental policies, EasyFlame’s use of birch and adherence to quality checks ensures that our products align with those seeking efficient and cleaner-burning firewood options. Always ensure that the wood you use is sourced responsibly.

Birch is highly regarded for its quick ignition and high heat output. It also burns cleanly, making it an efficient and convenient choice for a cozy fire. Its pleasant aroma adds to the ambiance of any setting.

Orders can be canceled before 4 pm on the day of order placement to avoid return costs. It’s crucial to act swiftly if you need to cancel.

Yes, if you’re returning goods, a transport cost deduction of £40 inc VAT per pallet will be applied (plus any applicable shipping surcharges), ensuring the goods are returned in a saleable condition.

Yes, specific delivery days can be communicated. However, if the delivery fails due to access issues or if you’re not at home, a redelivery fee may apply.

Please sign the delivery note indicating any damages, notify us within 24 hours with evidence, and we’ll refund you for lost or unusable products.

We’re committed to protecting your privacy. Personal information is treated with confidentiality and is not sold, traded, or rented without prior approval.